Refund Policy

1. Final Sale Policy

All orders are final sale. Refunds, returns, credits, and exchanges are not available once payment is confirmed, except where required by applicable law or as described in this policy.

2. Non-Refundable Circumstances

We do not issue refunds for delayed delivery, carrier disruptions, missed delivery attempts, incorrect addresses provided by the customer, dissatisfaction unrelated to fulfillment errors, or misuse of products.

3. Damage or Fulfillment Issues

If your order arrives materially damaged, incomplete, or incorrect, you must contact support@wasatchpeptide.net within 72 hours of delivery with your order number, photos of packaging and contents, and a clear issue description.

4. Investigation and Resolution

We review all claims case-by-case and may request additional documentation. If approved, we may provide a replacement or store credit at our sole discretion. Cash refunds are only issued where legally required.

5. Lab Testing Reimbursement

Test any vial you bought from us at a paid independent lab and we reimburse 100% of the price you paid for that vial, whatever the result. Reimbursement is issued as store credit for the full vial price, not as a cash refund or a replacement vial.

To qualify, the vial must come from an order on your Wasatch Peptide account, the claim must be submitted within 60days of delivery, and the report must name the product and be verifiable on the lab's website. One claim per vial tested. Accepted labs: Janoshik Analytical, Freedom Diagnostics, Vanguard Laboratory, ILS Laboratories, Kovera Labs, Chromate, ZyntroTest, Ethos Analytics, MZ Biolabs. Results from free testing programs do not qualify. To use another paid lab, email support@wasatchpeptide.net before you send the sample. Testing and shipping fees are not covered. Submit claims from the COA page while signed in.

6. Orders We Cancel

If an order is cancelled before payment is confirmed, nothing is charged. For card orders, any authorization on your card is voided; some banks show a pending hold for a few business days before it drops off. If we cancel an order after payment is confirmed because we cannot fulfill it (for example, an item is unavailable or the destination is restricted), we refund the amount paid for the unfulfilled items.

7. How Refunds Are Issued

When a refund is issued under this policy, it is returned to the original payment method:

• Card: refunded to the card used for the order. Card refunds usually appear within 5–10 business days, depending on your card issuer.
• Bank transfer (ACH): refunded to the bank account that was debited for the order. Bank refunds usually arrive within 3–7 business days, depending on your bank. A bank payment that has not yet cleared cannot be refunded until it clears; if it has not cleared, we cancel it instead where possible.
• Cryptocurrency: refunds are coordinated through support, who will confirm a return wallet address with you. Blockchain network fees and exchange-rate changes can affect the amount you receive.
• Zelle or Cash App: returned to the account that sent the payment where possible, or as arranged with support.

We do not issue refunds in cash, by check to a third party, or to a different payment method than the one used.

8. Bank Transfer (ACH) Returns

A bank transfer is not final until it clears, and orders paid by bank transfer ship only after the payment clears. If your bank returns the debit before it clears (for example, for insufficient funds, a closed account, or a debit block), the order is not fulfilled and we will email you so you can pay another way. If a debit is returned or reversed after an order has shipped, the amount remains due, and we will contact you to resolve it before accepting further orders from the account.

9. Chargebacks and Payment Disputes

Please contact support@wasatchpeptide.net before disputing a charge or bank debit with your card issuer or bank. Most issues, including a charge you do not recognize, are resolved faster by us than through a dispute.

Initiating a chargeback or unauthorized-debit claim without first contacting support may result in account restrictions and order cancellation. We respond to disputes with our order, payment, attestation, and delivery records, and we reserve all rights to dispute fraudulent or abusive payment reversals and recover associated costs.